Customers may choose whether they would like to exchange or receive a refund. Exchanges may only be made for the same item of a different size or color, subject to availability. Refunds will be issued on the items purchase cost for the order. The purchase cost is defined as the total value of the order less any taxes, duties & shipping. PLEASE NOTE: We do not refund shipping and handling charges. We also ask that all International customers are aware that all international customs duties and sales taxes cannot be refunded.
If you would like to make a return or exchange, please email us at firstname.lastname@example.org when you receive your package and we will send you instructions on how to return your items. Please include your original receipt and return/exchange form that arrived with your order with your return package as we cannot accept returns without them being filled out.
Local (Kuwait) Return and Exchanges
2) We will arrange for our local Shipping Partner, Aramex, to call you to arrange a convenient time to pick up the items you wish to return.
3) Fill in the Return/Exchange form that came with your order receipt.
4) Pack and seal items in their original packaging with your original receipt and the completed return/exchange form inside.
5) Each returned item will undergo a quality control check and once verified your refund or exchange will be processed.
Local (Kuwait) Credit/Debit Card Returns: If you paid using your credit or debit card, a refund will be issued to your card within 30 days in the amount of the returned items, minus the shipping fee if any. You will have paid for shipping when you made your order, but you will not have to pay again for the items to be picked-up and returned. Goji Boutique provides this pick-up service free of charge in Kuwait only.
Local (Kuwait) ‘Cash on Delivery’ Returns: If you paid ‘Cash on Delivery' when the items were delivered to you, your refund will be issued in Cash by Aramex upon pick up of the items, minus the shipping fee. You will have paid for shipping when your order was delivered, but you will not have to pay again for the items to be picked-up and returned. Goji Boutique provides this service free of charge in Kuwait only.
Exchanges: Goji Boutique provides pick-up and delivery of exchanged items free of charge in Kuwait only. Any additional exchanges may incur pick-up and delivery costs.
International Returns: For returns, a refund will be issued to your credit/debit card within 30 days in the amount of the returned items, minus the shipping fee. Customer must incur the cost of returning items.
International Exchanges: For exchanges, customer must incur the cost of returning items and cost of shipping new items.
Items should be sent back with original receipt and return/exchange form within 14 days to this address:
Cancellation of Orders
Out of Stock Items